This application is meant as an aid for parents dealing with their children’s addiction. Through community building, Peer messaging, and content rotation, parents can create their own support systems to encourage the healing process.
Chess Mobile Health
UX / UI Design
“Though no one can go back and make a brand new start, anyone can start from now and make a brand new ending.”
— Carl Bard
Due to the limited timeframe of the project, the team jumped straight into brainstorming potential key features and addressing some of the pain points that immediately arose. Through a single whiteboard session, we were able to craft an outline for the architecture of the application that kept with the team’s goals of simplicity and ease of use.
This application was meant primarily for users with family members affected by addiction. We wanted to present a safe space that allowed users to comfortably share their personal stories. By making these intimate stories available on the user’s profile, we were able to generate an immediate sense of empathy and connection between users on the platform. Doing so increased the likelihood that users would message one another when they needed others’ support or advice.
Addiction is still considered taboo in many circles today, which can lead to keeping these issues hidden from friends and extended family. By creating a messaging system of people with similar experiences, we are able to eliminate the feeling of isolation that many in that position feel.
The amount of information about available can be extremely overwhelming to someone dealing with the addiction. Managing the disease of a loved one can be physically and mentally exhausting. By providing curated content designed specifically for friends and family, we can alleviate the stress of searching for information and provide key insights and relevant materials.
In moments of crisis, it can be difficult to find the right resources. Providing location-based aid as well as resources, such as helplines, give the user the option to receive immediate relief. Having these valuable assets readily available empowers the user to seek help when they need it and encourages the overall adoption of healthy coping mechanisms.
After creating the outline of the application we were able to generate an official sitemap for the product. The goal was to produce a simple system that prevalently displayed all of the key features and identified a complete framework.
The messaging system takes the guesswork out of finding connections for a user. The system automatically recommends users with similar tags, so that they can have relevant conversations about the difficult topic of addiction. Whether the user needs advice, a knowledgeable partner, or just someone to listen, they can effortlessly find a chat partner that matches their needs by looking at the badges that user has earned, or by reading their peer’s personal story. After a meaningful chat with a peer, users can rate their peer’s qualities to ensure they are paired correctly again.
The content system delivers new articles, stories, testimonials, and links to the feed every day. These items are hand selected by participating agencies with both practical and professional experience. The ability to favorite content that speaks to the user, allows them to save items for as long as they wish, and readily access it again by visiting their favorites tab.
The resources section provides immediate assistance to the user by displaying both resource locations as well as important contact information for each location listed. Connecting users with facilities in the vicinity allow them to engage physically with a professional that can offer guidance and direction. The counterpart to this is the helplines section, in which a user can receive qualified service from anywhere in the event of an emergency. Incorporating these functions was absolutely imperative, as they help the peer navigate their loved ones addiction by putting them in touch directly with professional help.
One key pain point identified was user motivation behind utilizing the application. Though people who have been involved with addiction are oftentimes drawn to help others in the same situation, we decided to further encourage the user of the application through various achievements. As users engage in conversation with their peers, they are able to acquire badges associated with special skills, determined by their chat partner.
This Badge is awarded to a person who when engaging in chat, is quick to respond to their peer.
This Badge is granted when the user has been deemed knowledgeable about a topic or has provided a wealth useful information.
This Badge is given to a person who is thoughtful when chatting and can offer keen personal insights.
Good Listener Badge
This Badge is achieved by a user who is regularly willing to listen to many of their peers
This Badge is presented to a user who is there for their fellow peers and is supportive during their time of need.
This Badge is assigned to a person who is respectful during chats with their peers.
Overall though the timeframe for creating this application was incredibly limited, we were able to identify the key elements necessary to create a simple but effective ecosystem for friends and family of addiction.
If given more time on the project, I would have explored more preventative measures including flagging abusive or problematic messages sent in chat to protect vulnerable users.
Additionally, I believe the solution would have been even more effective if the application provided updates on their loved one’s treatment process and recovery. This could strengthen the support system for the user undergoing treatment and ultimately encourage rehabilitation.